Frequently Asked Questions



Q1: Can you help me choose a doctor?
A: We can offer you guidance, but the selection is yours to make. All our MDs are qualified health care providers.  Many patients have a preferrence of personality, we suggest that you ask as many question as needed for you to make a selection.

Q2: Can I switch doctors if I am not happy with my first choice?
A:  Yes, but there are limitations on how often you can do so. Switching MDs in general is discouraged because a doctor will become familiar with your health history and switching would require time for another MD to get familiarized and treat your condition(s).

Q3: Can I pay my balance over the phone?
A: Absolutely! We accept major credit cards; calll our billing department and some one will assist you. We will be required to ask personal questions to verify your identy.

Q4: Can I cancel my appointment the same day it is scheduled?
A: You can cancel an appointment any time. However, there is a fee for cancelling with less than 24 hours from the scheduled appointment. Such short notice hinders us from filling that time slot.

Q5: Should I get a Flu shot?
A: This is best answered by your doctor. Under normal healthy circumstances, however, we do encourage you to receive the Flu shot.

Q6: Can I get immunization shots for my trip to another country?
A: We will refer you to the appropriate office, we cannot provide immunization shots at our clinic, but . We strongly advice you to visit the CDC website for the most current Health & Travel information. See our Links page.

Q7: The Specialist you referred me to wants me to have an MRI/CT/PETscan, does NWI make the new referral?
A: No. If a specialist we referred you to recommends MRI/CT/PETscan testing, that specialist is responsible for obtaining the proper authorization for those tests. For all other specialist to specalist referrals, you must contact your primary care physician to obtain a referral prior to those additional services.

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Designed by Israel Gonzalez